Frequently asked questions

TrackTask is a work management platform that brings tasks, projects, Job Cards, workflows, approvals, dashboards and team collaboration into one workspace.

Small businesses, medium businesses and enterprises — operations teams, IT and support teams, marketing teams, agencies, professional services, construction and internal departments.

Yes. Projects hold milestones, tasks, teams, deadlines, files and progress reporting, so you can run delivery from kickoff to completion.

Yes. Every task can have an owner, additional assignees, a priority, a due date, subtasks, checklists, dependencies, attachments and comments.

Yes. You can request approval, assign approvers, run sequential or parallel approvals, approve, reject or request changes, and keep a full approval history.

A Job Card turns a piece of work into a trackable package: job number, client, owner, assigned team, priority, due date, status, progress, related tasks, approvals, files and activity.

Yes. Build workflows with your own stages, triggers, conditions, actions, status changes, assignments, notifications and approval steps.

Yes. Automation rules run the repetitive steps — assigning work, changing statuses, creating approval requests, notifying people and escalating overdue work.

Yes. Dashboards show open tasks, active projects, jobs in progress, overdue work, pending approvals, completions, team workload and performance over time.

You can capture client requests through forms, and give client contacts controlled access to the jobs and approvals that involve them, based on role permissions.

The TrackTask application runs at portal.tracktask.co.za. This website is the public product site.

Use the Log in button at the top of any page, or go straight to https://portal.tracktask.co.za.